Where do I go for support with my Locafy solutions?

At Locafy, we pride ourselves on delivering exceptional products and services, but things don't always go to plan. Let's talk about what support options are available to assist you when this happens.

We all love when things are working well and our business is thriving on the products we have in place. However, what do we do when things aren't working as expected with your Locafy solution? Here are our two main channels to get assistance:

Email us: Our wonderful Support team stands ready to receive your questions and any issues you may be experiencing with our product suite. You can reach them by emailing support@locafy.com.
Chat with us: The Support crew is also often able to assist in real-time via our chat feature over at locafy.com (bottom right of the page). You will be asked a couple of validating questions by our chatbot to direct your enquiry to the right (very real) people, then your conversation can start with a member of our team.
Knowledge Base: Yes, this very library of support articles can be an excellent point of reference for a variety of questions like how our products work, why you may be experiencing a particular issue, or what to do in the event of a certain issue arising. You may be able to self-serve in these situations and answer your question without needing our team's input. Either way, we are more than happy to assist with further troubleshooting if required.

While we'd love to respond to every enquiry and each request for support we receive immediately, we obviously aren't able to be available 24/7. However, we always aim to deliver a fast and friendly experience, so you can rest assured that every interaction from the above direct-contact methods will prompt a ticket to be created and for our Support team to address this as soon as they can. We thank you in advance for your patience and assistance when managing your enquiries.

We look forward to hearing from you soon and supporting you to achieve your business goals!