How do I upgrade, downgrade or cancel a Proximity product?

Upgrades, Downgrades, and Cancellations all require changes to contracts and product fulfillment as a result there are 2 different processes based on change type.

Upgrades

Congratulations! In order to get your Proximity product upgraded please send an email to your assigned Locafy sales representative or email support@locafy.com.

We will then cancel your initial contract and set up your new contract. This will also ensure any attached products will remain live and avoid any customer experience impacts. 

Downgrades & Cancellations

You can downgrade or cancel a paid subscription at any time by providing us with a minimum 30 days' notice. However, you will continue to be charged for the remaining commitment period in your contract. You will not be entitled to any credits or refunds for amounts accrued or paid prior to the downgrade or cancellation.

Auto Winback Opportunity

We understand that sometimes, businesses change their mind, once cancelled we are often asked to reinstate the “Proximity Solution”.

Unfortunately, once a Proximity Network Solution is removed from SERP Indexes, it is hard to regain the prominence or position that the pages had previously. As a mechanism to give you more control and opportunities for winning back your lost customers we have an Automated Winback process turned on by default with all Proximity Network Pages.

After a Full Cancellation is received and the finalisation of billing is complete, the Proximity Network Pages will remain live for a period of 90 days unless opted out via the initial cancellation request form. On completion of the cancellation process, you will receive a notification providing the date of delisting so you know for how long the product will remain active on SERPS.

To reinstate the product all you need to do is place a new order and billing will commence as normal.